Entries from February 2009
Today I had the pleasure of meeting for the first time some people at PodCamp Toronto who I have been following for quite a while in the social media space: Chris Brogan, Mark Evans and Danny Brown. In particular, Brogan’s presentation was very entertaining … the jokes, chair kicking and free books he gave out to the audience just some of the highlights.
Each presentation was 30 minutes, tops. I actually prefer that format to the longer time slots as it keeps things snappy, the presenters have to get to the point and — to me — it seems to fit better with the “here and now” of social media.
People wandered in and out, sat on the floor, good-naturedly heckled and I found it to be a great networking opportunity, more so than mesh actually, although that was that a cool event too.
And the best part, it was all free. It’s on tomorrow too.
~ John Carson, Consultant (Twitter: johncarson)
Categories: Social Media
Tagged: chris brogan, danny brown, mark evans, podcast toronto
It’s a cliche, but working from home has its pros — flexible hours, no commute, low overheads etc. One of the cons is the fact it can be pretty lonesome.
I like the interaction of walking into a colleague’s office and doing an impromptu brainstorm (if they have time), or shooting the breeze about campaigns and work during coffee-making stints in the office kitchen. I get a lot of that virtual interaction now via my contacts on Twitter and MSN Messenger, especially if the other party has a webcam.
Yesterday I was downtown at a client meeting, and it was great to immerse myself back in the office environment for a few hours. Today I went for lunch (thanks Ian!) with someone in the industry, and tomorrow I have some casual meetings arranged at PodCamp Toronto — that looks very cool.
The trick is to keep myself connected to the physical world with interactions such as the above. Working from home is not for everyone, but I’m slowly getting used to it and making sure I get face time with “real” people in addition to the “virtual” ones. Nothing beats watching someone’s reaction and body language when you are discussing some cool new strategy, or trying to work together to solve a problem.
So, if you’re in the GTA and feel like a coffee sometime, give me a shout, I could do with the fresh air!
~ John Carson, Consultant (Twitter: johncarson)
Categories: Social Media
Tagged: podcamp toronto, virtual interaction
My friend [Daniel Knox from the William Osler Health Centre Foundation, thanks] tipped me off to a free PDF by Convio, an organization that provides technology for non-profits. There is a section in the report that gives five tips to help non-profits get started with social media, and what to expect. Here they are:
1. Know your audience and the community you want to engage
The tools you use should be directly related to the online behavior of the people you are trying to reach. You should consider whom you are already communicating with, as well as communities and individuals you want to reach, listen to and engage. Ask your members. Engaging them in picking the right tools can help ensure your success.
2. Align social media tools with organizational objectives
Different tools are better at accomplishing specific objectives. For example, blogs are a great way to get feedback on potential programs or causes from large groups of constituents, while video and photo-sharing applications are useful for building a sense of excitement around new programs. Keep in mind that because social and participatory media are evolving quickly, your plan and tools need to be flexible.
3. Establish operating procedures and policies
Social and participatory media require organizations to have a higher level of trust in their publics than most other communication tools. While it’s not necessary to have volumes of policies and procedures, it is still important to maintain some organizational oversight to ensure communications remain appropriate and focused on your organization’s goals.
4. Identify organizational resources
A successful strategy requires active participation from constituents, as well as at least one person from your organization. Before initiating, make sure the appropriate internal personnel support the idea and are willing to integrate social media functions into outreach activities. What you put into a participatory media campaign is typically what you get out of it. If you only have the time and resources to communicate once a week, you probably won’t get a timely and lively discussion, but you can still get value out of the use of the tools. Don’t assume that it is only the younger members of your team or volunteer community that can support you in this effort. According to Facebook, people over 35 are the fastest growing population in this arena.
5. Evaluate
Social and participatory media are in their infancy from a fundraising perspective — don’t expect to drive a million dollar campaign yet. But, when integrated with traditional campaigns social and participatory media can be especially successful. Concentrate on one social media network at a time. Experiment, observe and learn what works and what doesn’t. Establishing how you monitor and measure results will help manage expectations within your organization.
You can download the PDF from here.
~ John Carson, Consultant (Twitter: johncarson)
Categories: Social Media
Tagged: non-profit, Social Media